Linux client freezes after interacting for a while
in progress
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Victor Agung
Installed Pop 6.0.3 rpm packaged on RHEL 8.3 and the client freezes and just shows a white box after pairing for a while.
I have to kill the process to get it back up again, but it will eventually do this again.
Let me know if there are any debugging steps I should take to provide more information.
Log In
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Victor Agung
J Sherwani (Pop Team) it still happens and I'm seeing this in the console after it crashes:
Error: Render frame was disposed before WebFrameMain could be accessed
at Object.n.send (electron/js2c/browser_init.js:165:413)
at Object.b.send (electron/js2c/browser_init.js:161:2471)
at n.sendMessage (/usr/lib/pop/resources/app.asar/main.js:2:1172004)
at l._next (/usr/lib/pop/resources/app.asar/main.js:2:1208859)
at l.__tryOrUnsub (/usr/lib/pop/resources/app.asar/main.js:2:1136612)
at l.next (/usr/lib/pop/resources/app.asar/main.js:2:1135781)
at l._next (/usr/lib/pop/resources/app.asar/main.js:2:1134875)
at l.next (/usr/lib/pop/resources/app.asar/main.js:2:1134546)
at l._next (/usr/lib/pop/resources/app.asar/main.js:2:1162963)
at l.next (/usr/lib/pop/resources/app.asar/main.js:2:1134546)
J Sherwani (Pop Team)
Victor Agung: It looks like we didn't receive a crash report — did you start the app after it crashed?
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Victor Agung
J Sherwani (Pop Team): Sorry I did not start the app again after it crashed. I saw there is a new update, should I update before trying again?
J Sherwani (Pop Team)
Victor Agung: please start as is to submit the crash report, and then after 10 secs at the latest you should be good. Feel free to update before your next pair session. Thanks!
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Victor Agung
J Sherwani (Pop Team): I did restart it but I couldn't tell if it was submitting a crash report.
J Sherwani (Pop Team)
Victor Agung: I'm so sorry for the delay — we just released a significant new update (v8, which takes us from Electron v11 to v13) which has symbolication baked in. Are you still experiencing this crash? If so, please reproduce it and let us know, and we'll look to see what may be causing it now that we've got crash symbols in. Thanks!
J Sherwani (Pop Team)
in progress
J Sherwani (Pop Team)
Sorry about the delay on this — there's a bug with crash symbolication on Sentry's end, and we're unable to see exactly what's causing this. We're waiting on them to fix the error so we can look more deeply into it from our end.
J Sherwani (Pop Team)
Hi Victor — is it possible for you to run the app with
--enable-logging --v=2 > /tmp/pop-log.txt
and after the crash, send in the log file to hello@pop.com so we can take a look? That should help shed some light on the issue. We’re also looking into it from our end.V
Victor Agung
J Sherwani (Pop Team): Will do, thanks!
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Victor Agung
J Sherwani (Pop Team): I've sent the log file via email. Thanks.